Returns Policy & Order Cancellation Procedure (2025)

BLUE VANILLA

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Blue Vanilla. Please note this link can only be used to return Blue Vanilla products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BOI TRADING

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

BRAND THREADS

Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Brand Threads. Please note this link can only be used to return Brand Threads products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For more information and other queries, please contact Matalan Customer Services.

BRANDSIN

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

GARDINERS

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

GINI LONDON

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

GOLDEN MOMENTS

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Golden Moments. Please note this link can only be used to return Golden Moments products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.


IZABEL

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

L&R

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store.

Please click here to arrange your return to L&R. Please note this link canonly be used to return L&R products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

For more information and other queries, please contact Matalan Customer Services.

LINZI

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

MADEIN

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

MELA

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

PEERS HARDY

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

PERTEMBA

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

PINK VANILLA

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Pink Vanilla. Please note this link canonlybe used to return Blue Vanilla products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

QUIZ

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

RAFFAELLA BAGS

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please return by post using the prepaid returns label included in your parcel.

Please note this item cannot be returned to store. For more information and other queries, please contact Matalan Customer Services.

ROMAN

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

THREADBARE

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Threadbare. Please note this link can only be used to return Threadbare products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

TOTES

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

URBAN BLISS

Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services.

WHERE'S THAT FROM

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return Click here to arrange your return to Where's That From. Please note this link can only be used to return Where's That From products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

YUMI

Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products.

We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.

Returns Policy & Order Cancellation Procedure (2025)
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